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  1. #1
    Soldier Aaron.'s Avatar
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    Community Helpers Team || Official Handbook



    COMMUNITY HELPERS TEAM HANDBOOK


    INTRODUCTION

    Being a Community Helper is not all about having a cool helper tag in-game and on the forum. Helper's job is much more complex then you think and it demands a lot of dedication and matureness to fulfil this job. There are many types of jobs a Helper can do. Helping in-game, on the forum and in Discord are the majority jobs of the helper. Here's a brief explanation about some of the most important Helper duties (and their commands) that you can do. Every topic will be explained in details so that you'll have a new and brighter vision about the Community Helpers Team. And I can assure you if you do these duties, you'll get loads of respect from the players and you will be known as a true helper around the server. Remember, your main goal is to help the new and even the old players to answer their questions and to teach them how the server works with your knowledge.



    TIMEZONE MAP

    The timezone map, something with a high levelled priority within this team. Having 10 helpers at a certain moment and then 0 at another is simply useless. The purpose here is to have a couple of helpers online 24/7. The only way to do that is by having a helper roster for each timezone. There are three kinds of timezones
    (EU || NA || OC). Helpers are expected to be online at their best time which is different for each timezone.






    IN-GAME COMMANDS

    Trial Helpers; /hc, /hreturn, /helpnwebie(hn), /toghc, /ap, /hveh, /hpm.

    Helpers: /hc, /hreturn, /nmute, /helpnewbie (/hn), /ncheck, /nwarn, /toghc, /nrw, /ap, /hhveh, /hpm

    Senior Helpers: /hc, /hreturn, /nmute, /helpnewbie (/hn), /ncheck, /nwarn, /toghc, /nrw, /ap, /nonewbie, /hveh, /hpm

    Head Helpers: /hc, /hreturn, /nmute, /onmute, /helpnewbie (/hn), /ncheck, /oncheck, /nwarn, /onwarn, /toghc, /nrw, /ap, /nonewbie, /makehelper, /omakehelper, /hveh, /hpm




    HELPING OVER /NEWB(IE) CHAT

    The most important job for helpers is to answer the questions over /newb(ie) properly. And that by the following two commands:

    /newb(ie): The regular command that everyone can use. An exception here is that there's no cooldown of 50 seconds for helpers.

    /newb Welcome to San Andreas Roleplay, a Light-Medium Roleplay server.
    Helper Sam Gideon [69]: Welcome to San Andreas Roleplay, a Light-Medium Roleplay server.


    /a(nswer)p(layer) [NameOfPlayer/ID]: The command that only helpers can use and that let the player's forename appear automatically. This one hasn't a cooldown either and is more useful to redirect an answer to a certain player.

    /ap 69 this is a Light-Medium Roleplay server.
    Helper Sam Gideon [69]: @Sam; this is a Light-Medium Roleplay server




    SPAM OVER /NEWB(IE) CHAT

    If a newbie asks a question and another helper already replies with the proper answer, do not bother responding with the exact same thing. This will only cause spam because if the question is already answered with a valid answer, there is no point in repeating it and that will give a bad influence on the Helpers Team

    Bad example:
    Newbie John_Piller [44]: how to sell vest?
    Senior Helper Bilal El Mahdaoui [21]: Use /sellvest, the average price for a vest is $2,000.
    Helper Justin Phelps [63]: /sellvest
    Helper Cole Setland [3]: /sellvest
    Head Helper Mike Kennedy [12]: /sellvest


    You can, however, respond after an answer has already been given if your answer is different and provides additional information or an alternative approach.

    Good example:
    Newbie Tijs_Verwest [32]: how to join lspd?
    Senior Helper Wolfgang Palmer [15]: @Tijs; Get level 5 and apply on forums.
    Helper Carl King [72]: @Tijs; Go to forums, click on forms, find LSPD application and fill it out.
    Head Helper Antonio Jackson [21]: @Tijs; Get level 5, learn how to roleplay (/me, /do) and then apply at www.gta-sarp.com.

    As seen, each answer had a different response. Although we try and get helpers to be specific as possible in their answers, sometimes they may not be able to answer with the full information, and therefore if you have a different answer that consists of more detail or further information, feel free to reply.




    NEWBIE WARNS & MUTES

    Every day, at every time and every place, there will be abusers. That's how it is and we cannot do anything about it. However, we won't let them go away with these abuses. It's the Helper's task to warn/mute those players accordingly.
    Click here for the Helpers Assistance Regulations.

    /nmute | /nwarn references

    In order to mute or warn someone, you should act accordingly. The references are the following:
    - Players level 1-5 abusing:
    The first time will receive a warning, the second time is a 1 hour muting, third time is a permanent mute [Helper Discretion]

    - Players level 6-15 abusing:
    The first time will receive a warning, the second time will receive a permanent mute.[Helper Discretion]

    - Players level 20+ abusing:
    They will be permanently muted on the spot, they have been here long enough to know not to abuse.[Helper Discretion]

    - Player advertising another server:
    They will receive a permanent mute. (Any level)


    /n(ewbie)r(emove)w(arning)

    It's always possible that helpers mistake a /nwarn by ID or name. In that case, you can use /nrw to remove someone's warning. If you /nmuted someone accidentally, use /nmute again to get him unmuted. You can only remove someone's warning if he has a Resolved warn appeal, otherwise you can't /nrw someone. If caught so, you will be punished accordingly.

    /n(ewbie)check

    /ncheck is a command that allows you to check the amount of warnings a player has. This can be used for several things. Your helper application is biased for a part on this. So don't believe that trolls over /newb can be forgotten for in case you apply for the Helpers Team. Also we'll be more strict on abusers with more warnings then those with less.

    /h(elper)c(hat) and /tog(gle)h(elper)c(hat)

    If you are in the game and wish to share information or do few concrete comments or even do a decent talk with your colleagues you can use /h(elper)c(hat). It should be related to the Helper position only.




    TRIAL HELPERS

    Trial Helpers are players that have applied for the Helpers Team and which Public Relations aren't convinced about yet. They are in a middle stage and need to complete their trial period by helping a lot to prove themselves worthy for this position in order to become a real Helper. The difference between a Trial Helper and a Regular Helper are the following:

    Trial Helpers are not permitted to remove warnings (/nrw)
    Trial Helpers are not permitted to permanently mute (/nmute perm)without permission from a Regular Helper+
    Trial Helpers are not permitted to warn without asking for permission from a Regular Helper+
    Trial. Helpers are to immediately permanently mute a server advertiser or hacker. (No permission needed)
    Asking for a promotion is strictly prohibited. Public Relations will decide when they finished their trial period as their whishes.




    /HELPNEWBIE(/HN) & /HRETURN USAGE

    Apart from /Newb(ie), you can also use /helpme if you have some questions that requires personal assistance. The online helpers will receive a message that you need their help and will respond with /helpnewbie ( or shorter, /hn ) if they feel fit. He'll immediately spawn to you so make sure not to move when you're awaiting a helper to come. You can recognize them with his/her helper nametag (/nametag helper) which they'll use when he get teleported to you. He will basically respond on your question that you asked over /helpme so don't be shy and do ask them more if you have any further questions. /helpme is mostly for guides, etc.. When the Helper finished his duty, he'll use /h(elper)return to get teleported back.



    /H(ELPER)PM & /H(ELPER)VEH USAGE

    The two last updated commands, "/hpm and /hveh" Short questions that are asked over /helpme will be answered with /h(elper)pm. The helper won't get teleported to you but you will then receive a message from the Community Helper in a kind of OOC message. There's no need to respond back but if you've not understood something pretty well, you can /PM the helper that had PMed you. The message you'll get when a Helper /hpm's you, will look like the following:
    Helper Sam Gideon: [Text]

    The second command is /hveh and can be used by helpers doing a /helpme-duty only. /hveh will get themselves a vehicle teleported when they need it to bring a certain player somewhere for example. This cannot be abused anyhow.

    Credits; Sam Gideon(Original Handbook author)
    Last edited by Aaron.; 14th March 2018 at 04:40 AM.
    Head Helper | SAPD | Regular Tester

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  3. #2
    Soldier Aaron.'s Avatar
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    The handbook has been revamped, new layout, fonts, colours and rules have been added in the current handbook. Special thanks to Sam Gideon for the original handbook.
    Last edited by Aaron.; 14th March 2018 at 04:45 AM.
    Head Helper | SAPD | Regular Tester

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  5. #3
    Soldier Aaron.'s Avatar
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    Update; From now on, if you're muted permanently by a helper(/nmute perm), you won't be able to use /requestnewbieunmute. It would be a forever ban. You can appeal it here(http://www.gta-sarp.com/forums/forum...e-Chat-Appeals) by apologizing or whatever you feel can make you unmuted from the /newb(ie) chat.
    Last edited by Liker; 10th June 2018 at 05:23 PM.
    Head Helper | SAPD | Regular Tester

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